With the perfect storm of various restrictions due to the pandemic and high demand we are taking longer than we would like to respond to queries at the moment. We will try to get back to you as soon as possible but you might find the answer to what you need below:
>>>I have a delivery problem
If you have any delivery or tracking queries you might find it helpful to call our couriers, DX, directly on 0333 241 0333 and quote your tracking code. You’ll also need to tell them the name and postcode of where its going. Please remind them it is a PERISHABLE item and it must be delivered as soon as possible. It might be useful to give them any helpful instructions for delivery if the driver has not found your property and to confirm address details.
>>>I’m worried about the condition of the cheese if it is delayed?
Please don’t worry about the condition of your cheese if it is delayed by a day or so: its lovingly boxed with ice gel packs to keep the air cool and with the current ambient temperatures the cheese will not be harmed.
>>>Can I start my subscription at a later date?
NB If you want to change the date of your first OR next box please let us know by email quoting your order/ subscription number and we’ll make sure we change the subscription.
In the mean time if you have any more questions you might like to look on our FAQ page here or get in touch:
Via email: email@example.com
Via Facebook: facebook.com/pongcheese
Via Twitter: https://twitter.com/pongcheese
Via Instagram: instagram.com/pongcheeseuk/
Via Pinterest: uk.pinterest.com/pongcheese/
Via telephone: 0843 837 2200 between 08:00 and 20:00, Monday to Friday, and Saturday 08:00 to 13:00. Not available Sundays or Bank Holidays. Calls cost 7p per minute from a BT landline but please note, calls from a mobile may have further charges added by the network provider.
Via post: Pong Customer Services, Unit 16 The Industrial Quarter, Bath Business Park, Peasedown St John, Bath BA2 8SF